Complaints

We are a small team here at The Compass Centre. If you would like to make a complaint about our service, you can make it directly to us. Your complaint will be handled carefully, we will reflect upon your experience and attempt to ensure that it is not repeated in the experience of others. You can email us at contact@compasscentre.org or, if your concerns relate to a staff member, contact the Board at board@compasscentre.org.

It can be hard to complain to a small organisation, but our commitment to inclusivity also means taking other people’s thoughts and feelings seriously. All feedback, whether positive or negative gives us a chance to reflect and improve, and that is our constant aim: to strive for excellence in all aspects of the services we offer.

We are always seeking to better represent a diverse range of people in our online presence and social media output. If you would like to suggest any additions or amendments to this policy then please get in touch with us at contact@compasscentre.org.